Privacy Policy

Express Web Studio ("we," "us," or "our") provides digital marketing and CRM software services through our platform at expresswebstudio.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

We may collect the following types of information:

Account Information: Name, email address, phone number, business name, and billing details provided when you sign up.

Usage Data: Information about how you interact with our platform, including login activity, feature usage, and pages visited.

Client Data: Information you input into the platform about your own customers or leads (e.g., contact details, messages, campaign data) for the purpose of using our CRM and marketing tools.

Payment Information: When you subscribe to our services, payment is processed securely through Stripe, our third-party payment processor. We do not store your full credit card number or banking details on our own servers — Stripe handles and stores this information according to their own security standards and privacy policy. We retain limited billing metadata (such as subscription status, plan, and transaction history) for account management purposes.

Communications: Records of support requests, emails, or messages you send to us.

If you check the SMS consent box on our website contact form, you opt in to receive SMS text messages from Express Web Studio (appointment reminders, follow-ups, and service info). This consent is optional and not required to submit the form. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may also contact you by phone regarding your inquiry; you may decline future calls at any time by informing us directly.

We use collected information to:

Provide, operate, and maintain our platform and services

Process payments and manage subscriptions

Communicate with you about your account, updates, or support requests

Improve our services and develop new features

Comply with legal obligations

Send marketing communications, where you have opted in

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors that help us operate our platform, including our underlying CRM technology provider and Stripe, our payment processor, which handles all payment card data on our behalf

Legal Requirements: When required by law, subpoena, or to protect our rights, property, or safety

Business Transfers: In connection with a merger, acquisition, or sale of assets

All payments for our services are processed by Stripe, Inc. By making a purchase, you also agree to Stripe's Privacy Policy and Terms of Service, available at stripe.com/privacy and stripe.com/legal. We do not have access to your full payment card details; Stripe handles this data directly and securely on our behalf.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to:

Access the personal information we hold about you

Request correction or deletion of your data

Object to or restrict certain processing

Request a copy of your data in a portable format

To exercise these rights, contact us using the information below.

Our platform may use cookies and similar technologies to improve functionality, analyze usage, and personalize content. You can control cookie preferences through your browser settings.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last Updated" date.

If you have questions about this Privacy Policy, contact us at: